SHIPPING:
We offer free in-store or curbside pick-up, as well as shipping anywhere in the Continental United States.
- Our $8.99 Flat Rate Shipping Fee is available on all orders under $100.
- All orders $100 and over receive FREE SHIPPING.
We ship orders once a week, so please allow 3-5 days for your order to be processed. We make every effort to fulfill orders as quickly as possible.
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. We typically ship via USPS.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at [email protected] with your name and order number, and we will look into it for you.
In the event that your order is damaged in transit in any way, please email us as soon as possible at [email protected] with your order number and a photo of your order’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
RETURNS/EXCHANGES:
Cook on Bay only accepts *in-store* returns/exchanges of unopened/re-sellable items.
*If Cook on Bay has made an error on your order, please contact us to discuss return/exchange policy.*
For PURCHASERS:
- With Original Receipt: You may exchange item(s) or receive a refund in the original form of payment.
- No Receipt: You may exchange item(s) or receive a refund on a store gift card at the most recent item price.
For GIFT RECIPIENTS:
- With Original Receipt: You may exchange item(s) or receive a refund on a store gift card.
- With Gift Receipt: You may exchange item(s) or receive a refund on a store gift card.
- No Receipt: You may exchange item(s) or receive a refund on a store gift card at the most recent item price.
For defective items from the following brands, you must submit a warranty claim directly with the brand:
- CUISINART - 800-726-0190
- LE CREUSET - www.lecreuset.com/warranty.html
- SHUN - https://shun.kaiusa.com/warranty/
- SMEG - 212-265-5378
- SMITHEY - 843-619-0082
- TEAKHAUS - email [email protected]
- THERMOWORKS - www.thermoworks.com/returns-repairs/
- WUSTHOF - www.wusthof.com/support/warranty